Walmart has a reputation of being one of the best run companies in the world, but that reputation may be in jeopardy. This article details how Walmart’s obsession with cost-cutting and reducing employee headcount is destroying the customer experience. The company literally doesn’t have enough employees to get products loaded onto the shelves. Product is sitting in storage at the stores while customers can’t find that product on the shelves.
Walmart may be the poster child of companies that have been obsessed with cost-cutting since the recession began. It’s a tough balance, but perhaps some executives will read this an realize that sufficient investment in employees is critical for success.